Sending your hearing aids to us couldn't be easier

If you'd like our technicians to take a look at your broken hearing aid, all you need to do is follow our easy step by step guide:     

  1. Print out and complete our Hearing Aid Repair Form. If you don’t have a printer, simply write on a piece of paper your name, address, contact telephone number, email address and a description of the fault.  
  2. To avoid damage in the post, wrap your hearing aid in tissue paper, kitchen roll or bubble wrap, then package it in a strong box or container. Make sure your hearing aid isn’t rattling around in the box/container, then insert your order form or written note before securely sealing your parcel.
  3. Post your hearing aid to us by Royal Mail Special Delivery Guaranteed or Royal Mail Tracked 24 to: HARS (UK) Ltd, Unit 48 (S1), Parkway, Newbury, Berkshire, RG14 1AY


What happens next?

  1. Once we've received your hearing aid our technicians will take a look at it to see what work needs to be done.
  2. We'll then contact you with your free, no obligation quote . Please note - Check your Spam/Junk files regularly If you're using either GMAIL or HOTMAIL accounts.
  3. If you decide you would like to go ahead, we'll repair your hearing aid and get it back to you within 3-4 days. 
  4. You can pay, either on acceptance of our quote, or on the day we send your repaired hearing aid back to you. Payment can be made by credit/debit card over the phone or online by PayPal.
  5. If you don't want us to proceed with the repair, we'll send your hearing aid back to you at no extra cost.


HARS Prime

If you need your hearing aids repaired in a hurry, then why not try HARS Prime. HARS Prime means you’ll receive our priority service and you’ll get your repaired hearing aids back within 48 hours*.

Learn more about HARS Prime


Supporting a national charity

50% of our profits go to Mary Hare School, so by having your hearing aid repaired with us you’re actively supporting the education of hundreds of deaf children and young people from across the UK.


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