Open search

Begin your hearing care journey with us

If your hearing has changed recently, or you'd like to have it checked, you can book a free hearing assessment.

But what does that look like?

What can you expect from a hearing assessment?

When you book your free hearing assessment, you'll be invited to the centre for an appointment lasting around 90 minutes.

During your appointment, we will:

Discuss any concerns about your hearing, changes you've noticed, and any relevant medical history
Carry out a series of tests, including:
- Otoscopy (an examination of your ears)
- Pure tone audiometry
- Speech in noise testing
Explain your results and any recommended next steps

If we identify a possible medical condition, we'll refer you to your GP. If hearing aids are recommended, you'll have the opportunity to try a demonstration pair and discuss the technology options available.

What happens if I choose hearing aids?

If you decide to proceed, we'll arrange a hearing aid fitting appointment, usually within 1–2 weeks of your assessment.

At your fitting appointment, we will:

Fit and programme your hearing aids using Real Ear Measurements (REM) for a personalised and accurate fit
Help set up your devices, including connecting them to your phone if required
Show you how to charge, clean, and maintain your hearing aids

We'll also arrange a follow-up appointment around 2–3 weeks later to check your progress and make any necessary adjustments.

You can attend as many follow-up appointments as needed and will benefit from our 90-day money-back guarantee, giving you plenty of time to ensure your hearing aids are right for you.