Last updated: 1 December 2023

We take safeguarding your personal information seriously. This privacy policy ("Policy") describes how Mary Hare Hearing Centre collects, uses and shares personal information of consumer users of our website located at www.maryharehearingcentres.co.uk

Who we are

With respect to your rights under applicable data protection laws, please contact the General Manager at:

Mary Hare Hearing Centre
Unit 48 (S1),
Parkway,
Newbury, Berkshire,
RG14 1AY

01635 523343

01635 523343

Changes to this Policy

We are continually improving and adding new functionality and features to this website and improving our services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will (as soon as practicable) post the changes on our website to notify you of the changes. We encourage you to check this page frequently.

What information we collect and why we collect it

There’s a range of information we collect about you so that we can provide you the best services for your hearing needs and allow use of this website. This information may include:

Information you give us

We will collect and use your personal information to provide you with our services, and allow use of this website. For example, we will collect information about you when you request to make an appointment with us, including your name and contact details and your preferred contact preferences related to your convenience of appointment timing.

If you do not provide this information, we may not be able to provide our services to you. We will keep this information for a reasonable time to properly support our services

• Information automatically collected

We automatically log information about you and your device. For example, when using our website, we collect device information such as your IP address, operating system, unique device identifiers, the mobile network system, hardware and browser settings and the pages you visit and search engine terms you use.

What we do with this information

We use the information we collect in the following ways:

·       Set up your account and communicate with you about it

·       To operate, maintain, and improve our services

·       To send you important notices, such as administrative emails, confirmations, technical notices, updates, and security alerts

·       To respond to your comments and questions and provide you with user support

·       To track and measure Mary Hare Hearing Centre’s advertising

·       To protect, investigate and deter against fraudulent, unauthorised, or illegal activity

What we will not do without your consent

·       Send you marketing communications which may be based on segmentation and modelling of your personal information or behaviour

·       Send you promotional communications. These may include social notifications, surveys, or other newsletters depending on your settings.

Marketing Communications

·       You may opt-in to receiving such information at any time: such marketing emails will include: social notifications, surveys, or other newsletters depending on your settings.

·       We will not send you marketing communications that are not allowed under applicable law unless you consent to this. You can withdraw such consent at any time

·       To opt-in to marketing communications please click here

How we share this information

We may share your personal information as follows:

• Third parties designated by you

We may share your personal information with third parties where you have provided your consent to do so.

• External processing

We may share your personal information with our third-party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure, email delivery, and other similar services. We require that our third-party service providers use your personal information only to provide the services we've requested based on our instructions and in compliance with our Policy and any other required confidentiality and security measures.

• For legal reasons

We may share personal information as we believe necessary or appropriate (a) to comply with applicable laws; (b) on reasonable request by a law enforcement or regulatory authority, body or agency; (c) in the conduct or defence of legal claims; (d) when obtaining professional (including legal advice) in relation to audits and our business and consider this in our legitimate interests in managing our business; (e) to enforce our Policy; and (f) to protect our rights, privacy, safety or property, and/or that of you or others. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until such issues are fully resolved.

Non-personal information

We use information in a form that doesn’t permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may collect, use, transfer, and disclose non-personal information for any purpose.

This data might include analytics information and information collected by us using cookies. We make personal data into anonymous data by excluding information, such as your name, that makes the data personally identifiable to you. We use this anonymous data to analyse usage patterns in order to make improvements to our products and services.

Cookies

Cookies are small pieces of text stored as a file on the computer's hard drive. They are not computer programs. They only contain and transfer to the web server as much information as the users themselves have disclosed to a certain web site.

Cookies are used by your browser and by most websites to help personalise or improve your experience using the world wide web. If you wish to restrict or block the cookies which are set by Tribal's websites, or indeed any other website, you can do this through your browser settings. Restricting cookies may affect some of the functionality of this website, such as the ability to log in to password-protected areas, but most of the site will still be accessible to you.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

You can find more information about deleting and controling cookies from the AboutCookies.org website.

Tribal will not use cookies to collect personally identifiable information about you. However, in order to provide services to you within this site's extranet, it is necessary to gather information that will enable the website to personalize, improve and to operate such services. In connection with certain aspects of the Services, we may request, collect and/or display some of your Personal Information.

The table below explains the cookies we use and why.

Use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc.

Google Analytics uses a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google. ‘_ga’, the main cookie used by Google Analytics, enables a service to distinguish one visitor from another. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.

Learn more about how Google Analytics uses cookies

Links to other websites

This website contains hyperlinks to web sites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party web sites or any association with their operators. We do not control these web sites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any personal data about yourself.

Information choices and changes

Opt-out

You can contact us any time to opt-out of (a) promotional communications, (b) any new processing of your personal information that we may carry out beyond the original purpose, or (c) the transfer of your personal information outside the European Economic Area (EEA). Please note that your use of some of the website or services may be ineffective upon opt-out.

Opt-in

You can tick the marketing communications box on sign up or contact us any time to opt-in for promotional communications.

Access

You can ask us to confirm if we are processing your information and you can ask to access the information we hold about you at any time by contacting us directly.

Update

You can ask us to correct your personal information if it is wrong.

Move

You can request to move your information to other companies. You may ask that we provide your information in an easily readable format.

Erase and forget

In certain situations, you can ask us to stop using your personal information or delete your information including where we no longer need it to provide our services to you.

If you wish to exercise any of these rights, please contact us at the following:

The General Manager
Mary Hare Hearing Centre
Unit 48 (S1),
Parkway,
Newbury, Berkshire,
RG14 1AY
01635 523343

The General Manager
Mary Hare Hearing Centre
Unit 48 (S1),
Parkway,
Newbury, Berkshire,
RG14 1AY
01635 523343

newburycentre@maryhare.org.uk

In your request, please make clear (a) what personal information is concerned, and (b) which of the above rights you would like to enforce. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practical

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting the change or deletion unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

When you receive promotional emails from us, you can also unsubscribe or opt-out by clicking the link at the bottom of any of the emails. You can’t opt-out of receiving administrative communications.

Transfer of data abroad

We do not intentionally transfer personal data outside the UK.

Of course, the Internet is made up of a large number of international connections. If you are visiting this website from a country other than the country in which our server is located (currently the UK), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this website and communicating electronically with us, you consent to these transfers.

Governing Law

This Policy forms part of our website Terms of Use and as such shall be governed by and construed in accordance with the laws of England & Wales. You agree to submit any dispute arising out of your use of this Web Site to the exclusive jurisdiction of the courts of England & Wales.

Contact information

Thank you for using www.maryharehearingcentres.co.uk, and for reviewing our Policy. We welcome your comments or questions about this Policy. If you have any feedback, we encourage you to contact our General Manager.

Mary Hare Hearing Centre
Unit 48 (S1),
Parkway,
Newbury, Berkshire,
RG14 1AY

01635 523343

01635 523343

newburycentre@maryhare.org.uk