Aftercare

Up To 4 Year Warranty

Our up to 4 year warranty will give you peace of mind after purchase. And if any repairs are required during this time they will be done free of charge.

Free Batteries for 4 years

As a hearing aid customer, we'll give you free batteries for 4 years from the date of your purchase.

90 Day Money Back Guarantee

Our audiologists will work with you to find the right hearing aids to suit you and achieve the best results. What's more we offer a 90 day money back guarantee, so you can be sure you're totally happy that we've reached the appropriate hearing solution before finalising your decision.

Free Follow Up Appointments

Rather than sticking to a strict timetable, we recognise that everyone is different. That's why we offer as many free follow up appointments as it takes for us all to know whether we've reached the right hearing solution for you. We'll explain all the functions, so you're happy with how they work and make sure they fit well so they're comfortable to wear.

Free 3 Monthly Hearing Aid Clean, Check and Service

To prolong the life of your hearing aids and keep them in tip top working condition, we'll clean and check your hearing aids for free every 3 months. We'll also assist with any service issues you might be experiencing.

Free Reassessments

Your hearing may change over time, just like your eyesight, so we'll reassess it every 2-3 years or at any time you perceive a significant change.

Our partners at HARS are able to offer reasonably priced repairs on any make or model of hearing aid, should your device need some TLC, they are always available to help.

To prolong the life of your hearing aids, it’s important that you look after them and clean them regularly.

Cleaning your earmoulds

To ensure your earmoulds are kept in tip top condition make sure you take regular care of them.

Daily cleaning

Wipe the earmould over with a soft tissue, cloth or antibacterial wipe each time it’s removed from the ear.

Once a month or as required

• Carefully ease the tube, which is connected to the earmould, from the hearing aid hook.
• Wash the earmould and tube in a bowl of mild soapy water.
• Let it soak for at least 10 minutes so that any earwax or dirt is loosened.
• Rinse in lukewarm running water.
• Dry the earmould with a soft cloth.
• To ensure it’s thoroughly dry, let the earmould dry overnight on absorbent cloth or paper, with the sound outlet end of the earmould pointing down, so any remaining moisture can drain out.
• Attach the tube and earmould to the hearing aid.

IMPORTANT: Never put cotton buds, toothpicks, pipe cleaners or similar pointed objects into an earmould.

Cleaning your behind the ear (BTE) hearing aids

Wash your earmoulds and tubing every night, if you can, in warm soapy water and then rinse them. The minimum you should wash them is once a week. Then leave them to dry before fitting them back onto your aids.

Don’t wash the hearing aid itself. To disconnect the hearing aid from the earmould and tubing, gently pull the plastic tubing from the elbow (the hooked part) of the hearing aid. Don’t remove the elbow - this is part of the hearing aid and it could get damaged if you remove and wash it.

If you have two hearing aids, make sure you know which earmould belongs to which hearing aid, so you can put them back together again properly.

Clean your hearing aids by wiping them carefully with a soft, dry cloth or tissue. Don't use any kind of cleaning solutions as they might damage them. And take care not to get your hearing aids wet.

The tubing on your hearing aids will need changing every 3 to 6 months before it hardens, splits or causes problems. Your hearing aid centre or dispenser can advise you on how to change the tubing, or do it for you.

Cleaning your in the ear (ITE) hearing aids

This type of hearing aid doesn’t have an earmould.

The entire aid should be cleaned with a dry cloth. Make sure that it doesn’t come into contact with any liquid. If your hearing aid has its own wax pick, you can use this to remove any wax from the opening at the end of your hearing aid. Always follow the instructions provided.

Batteries

It’s a good idea to always carry some spare batteries with you.

If the sound from your hearing aids gets fainter, disappears or becomes crackly, fuzzy or distorted, it’s time to change the batteries. Some hearing aids give a warning signal (a beeping or 'fluttering' sound) when the battery is about to run out.

When replacing batteries always remember to:

• Remove the sticker on the side of the battery, if there is one, before placing the battery into your hearing aid
• Make sure the battery is the right way round. The + on the battery should match the + on the battery compartment
• When you close the battery compartment, don’t force it shut. If the compartment sticks, it might be because the battery is in the wrong way round
• Check that your hearing aid is working properly after you’ve changed the battery