Your questions answered

Here we’ve tried to answer as many of your questions as possible. But if there’s anything we’ve missed please get in touch with us.

Will you take hearing aids that the manufacturer no longer repairs?

Yes, we can repair older hearing aids that are out of warranty with the original manufacturer.

How long will the repair take?

The turn around for most repairs is 3 - 4 working days. If we have to order parts it may take slightly longer.

How much does a repair cost?

Standard Repair - £144.95 (+ £8.95 postage)

Our Standard Repair covers the repair or replacement of most components, giving you peace of mind that your device will be carefully restored to top working condition.

Major Repair - £179.95 (+ £8.95 postage)

If your hearing aid requires one of the following:

a new rechargeable battery
amplifier (main circuit)
receiver wire
re-shell/ re-plate for ITE devices

Then it is classified as a Major Repair. Major Repairs do carry a slightly higher cost; however, we will provide a full, no-obligation quote on all repairs before any work is carried out.

All repairs include:

6-month warranty for peace of mind
FREE pack of batteries (6-pack) included with your return.

What happens if I decide not to go ahead with a repair?

If, after we've contacted you with a quote, you decide not to go ahead with the repair we will return your hearing aid to you at no extra cost.

What does the warranty cover?

All our Standard and Major Repairs come with a 6‑month warranty, so you can feel confident your hearing aid is protected.

If you had a Standard repair, your warranty covers everything included in that service.
If you had a Major repair, your warranty covers both Standard and Major repairs.

If you return your hearing aid under a Standard Repair warranty and it turns out a Major Repair is needed, we’ll simply upgrade the service for you. You’ll only pay the difference (£35), and your warranty will continue to run until its original end date — now with full Major Repair coverage.

The warranty does not cover damage caused by improper handling, accidents, unauthorised repairs, changes in ear physiology, normal wear and tear, exposure to solvents or aural secretions, or the loss or theft of the device. It also does not cover the need for a new ear mould, shell, or amplifier due to growth or changes over time.

The Hearing Aid Repair Shop (UK) Ltd recommends that all hearing aid users include their devices under their household insurance policy to protect against loss or accidental damage.

There is no 6 month warranty with our Essential Servicing or Retubing.

Will you send my hearing aids away to be repaired?

In exceptional circumstances we may have to send your hearing aids to the manufacturers, if we can't complete the repair in-house. We will always discuss this with you first before sending it away.

Do you use original parts?

Yes. We use original parts whenever possible. In older hearing aids the original parts can sometimes be discontinued, so in those instances we'll use the nearest equivalent part.

What about my programmed settings? Will they be lost or changed during the repair?

If your hearing aid is programmable/digital (not analogue) your hearing settings will be 'saved' in the aid and won't be affected by our repair. If your aid needs a new amplifier, we can normally transfer your settings to the new one. If this isn't possible we'll contact you before we do any work.

How do I send my hearing aids to you?

Print out and compete our Hearing Aid Repair Form (download form below). If you don't have a printer, simply write on a piece of paper your name, address, contact telephone number, email address and a description of the fault. You will need to do this even if you have bought your repair through our online store.

To avoid damage in the post, wrap your hearing aid in tissue paper, kitchen roll or bubble wrap, then package it in a strong box or container. Make sure your hearing aid isn't rattling around in the box/container, then insert your order form or written note before securely sealing your parcel.

Post your hearing aid to us by Royal Mail Recorded or Special Delivery to:

Hearing Aid Repair Shop (UK) Ltd
Unit 48 (S1)
Parkway
Newbury
Berkshire
RG14 1AY

Hearing Aid Repair Form

What can I do with any old, unwanted hearing aids that I don't use anymore?

Send them in to us for FREE and we can recycle them. Just ask us for a Freepost label. What’s more, for every unwanted hearing aid you send us we’ll send you a FREE pack of batteries.