Your questions answered

Here we’ve tried to answer as many of your questions as possible. But if there’s anything we’ve missed please get in touch with us.


Will you take hearing aids that the manufacturer no longer repairs?

Yes, we can repair old hearing aids that are out of warranty with the original manufacturer.

How long will the repair take?

The turn around for most repairs is 2 - 3 working days.  If we have to order parts it may take slightly longer.

How much does a repair cost?

Our standard repair charge is £88.95. If a repair is going to cost more than our standard repair charge, due to replacement parts being required, we will contact you with a quote. We won't go ahead with any work until you have given us the OK to do so.

What happens if I decide not to go ahead with a repair?

If you decide not to go ahead with the repair, we will return your hearing aid to you at no extra cost.

What does the warranty cover?

The HARS warranty covers your hearing aid for all non amplifier related component failure. If the amplifier can be replaced there may be additional charges not covered by the warranty. The HARS warranty doesn't cover damage, loss or theft of the device or the need for a new earmould / case / shell / face plate or RIC. There is no warranty on our clean, check and test service.

Will you send my hearing aids away to be repaired?

No. All our repairs are carried out by our team of highly skilled technicians, on-site at our lab.  We're not a 'middle-man'.

Do you use original parts?

Yes. We use original parts whenever possible. In older hearing aids the original parts can sometimes be discontinued, so in those instances we'll use the nearest equivalent part.

What about my programmed settings? Will they be lost or changed during the repair?

If your hearing aid is programmable/digital (not analogue) your hearing settings will be 'saved' in the aid and won't be affected by our repair. If your aid needs a new amplifier, we can normally transfer your settings to the new one. If this isn't possible we'll contact you before we do any work.

How do I send my hearing aids to you?

Sending your hearing aids to us couldn't be easier. Take a look at the different options.

Do you share my personal details?

No. We won't share your personal details with any other company. But sometimes we may contact you with information about our range of hearing services.

How can I pay for products or services online?

You can buy our products and services online using your PayPal account or your debit or credit card. All our transactions are handled by the secure PayPal system, but you do not need to have a PayPal account to make a payment.

What can I do with any old, unwanted hearing aids that I don't use anymore?

Send them in to us for FREE and we can recycle them. Just ask us for a pre-paid postage label. What’s more, for every unwanted hearing aid you send us we’ll send you a FREE pack of batteries.