Your questions answered

Here we’ve tried to answer as many of your questions as possible. But if there’s anything we’ve missed please get in touch with us.

 

Will you take hearing aids that the manufacturer no longer repairs?

Yes, we can repair old hearing aids that are out of warranty with the original manufacturer.

How long will the repair take?

The turn around for most repairs is 2 - 3 working days.  If we have to order parts it may take slightly longer.

How much does a repair cost?

Our standard repair charge is £94.95. If a repair is going to cost more than our standard repair charge, due to replacement parts being required, we will contact you with a quote. We won't go ahead with any work until you have given us the OK to do so.

What happens if I decide not to go ahead with a repair?

If you decide not to go ahead with the repair, we will return your hearing aid to you at no extra cost.

What does the warranty cover?

Our standard repair comes with a 6 month warranty against component failure; excluding amplifiers, case and RIC units (unless the amplifier, case or RIC was repaired/replaced as part of your original repair), to give you complete peace of mind.

The HARS warranty doesn't cover damage due to; improper handling, accident, unauthorised repair, changes to ear physiology, fair wear and tear, solvents and aural secretions, loss or theft of the device, growth or the need for a new earmould, case, amplifier or RIC (unless the amplifier, case or RIC was repaired/replaced as part of your original repair).

There is no warranty on our clean, check and test service.

Will you send my hearing aids away to be repaired?

In exceptional circumstances we may have to send your hearing aids to our partners, Starkey, if we can't complete the repair in-house.

Do you use original parts?

Yes. We use original parts whenever possible. In older hearing aids the original parts can sometimes be discontinued, so in those instances we'll use the nearest equivalent part.

What about my programmed settings? Will they be lost or changed during the repair?

If your hearing aid is programmable/digital (not analogue) your hearing settings will be 'saved' in the aid and won't be affected by our repair. If your aid needs a new amplifier, we can normally transfer your settings to the new one. If this isn't possible we'll contact you before we do any work.

How do I send my hearing aids to you?

Print out and compete our Hearing Aid Repair Form. If you don't have a printer, simply write on a piece of paper your name, address, contact telephone number, email address and a description of the fault. You will need to do this even if you have bought your repair through our online store.

To avoid damage in the post, wrap your hearing aid in tissue paper, kitchen roll or bubble wrap, then package it in a strong box or container. Make sure your hearing aid isn't rattling around in the box/container, then insert your order form or written note before securely sealing your parcel.

Post your hearing aid to us by Royal Mail Recorded or Special Delivery to:

HARS (UK) LTD,
Greenham Lodge,
Pigeons Farm Road,
Thatcham, Berkshire,
RG19 8XA

How can I pay for products or services online?

You can buy our products and services online using your PayPal account or your debit or credit card. All our transactions are handled by the secure PayPal system, but you do not need to have a PayPal account to make a payment.

What can I do with any old, unwanted hearing aids that I don't use anymore?

Send them in to us for FREE and we can recycle them. Just ask us for a Freepost label. What’s more, for every unwanted hearing aid you send us we’ll send you a FREE pack of batteries.