Privacy Policy

Last updated: 23 May 2018

We take safeguarding your personal information seriously. This privacy policy ("Policy") describes how HARS (UK) Ltd collects, uses and shares personal information of consumer users of our website located at

Who we are

With respect to your rights under applicable data protection laws, please contact the General Manager at:

Greenham Lodge
Pigeons Farm Road
RG19 8XA

01635 48724

Changes to this Policy

We are continually improving and adding new functionality and features to this website and improving our services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will (as soon as practicable) post the changes on our website to notify you of the changes. We encourage you to check this page frequently.

What information we collect and why we collect it

There’s a range of information we collect about you so that we can provide you with the best service and allow use of this website. This information may include:

Information you give us

We will collect and use your personal information to provide you with our services, and allow use of this website. For example, we will collect information about you when you order your hearing aid repair from us, including your name and contact details.

If you do not provide this information, we may not be able to provide our services to you. We will keep this information for a reasonable time to properly support our services

  • Information automatically collected

We automatically log information about you and your device. For example, when using our website, we collect device information such as your IP address, operating system, unique device identifiers, the mobile network system, hardware and browser settings and the pages you visit and search engine terms you use.

What we do with this information

We use the information we collect in the following ways:

  • Set up your account and communicate with you about it
  • Send you marketing communications which may be based on segmentation and modelling of your personal information or behaviour
  • To operate, maintain, and improve our services
  • To send you promotional communications. These may include social notifications, surveys, or other newsletters depending on your settings. You may opt-out of receiving such information at any time: such marketing emails tell you how to "opt-out"

             o We will not send you marketing communications that are not allowed under applicable law unless you consent to this. You can withdraw such consent at any time by contacting our General Manager

  • To send you important notices, such as administrative emails, confirmations, technical notices, updates, and security alerts
  • To respond to your comments and questions and provide you with user support
  • To track and measure HARS’ advertising
  • To protect, investigate and deter against fraudulent, unauthorised, or illegal activity

How we share this information

We may share your personal information as follows:

  • Third parties designated by you

We may share your personal information with third parties where you have provided your consent to do so.

  • External processing

We may share your personal information with our third-party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure, email delivery, and other similar services. We require that our third-party service providers use your personal information only to provide the services we've requested based on our instructions and in compliance with our Policy and any other required confidentiality and security measures.

  • For legal reasons

We may share personal information as we believe necessary or appropriate (a) to comply with applicable laws; (b) on reasonable request by a law enforcement or regulatory authority, body or agency; (c) in the conduct or defence of legal claims; (d) when obtaining professional (including legal advice) in relation to audits and our business and consider this in our legitimate interests in managing our business; (e) to enforce our Policy; and (f) to protect our rights, privacy, safety or property, and/or that of you or others. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until such issues are fully resolved.

Non-personal information

We use information in a form that doesn’t permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may collect, use, transfer, and disclose non-personal information for any purpose.

This data might include analytics information and information collected by us using cookies. We make personal data into anonymous data by excluding information, such as your name, that makes the data personally identifiable to you. We use this anonymous data to analyse usage patterns in order to make improvements to our products and services.


Cookies are small pieces of text stored as a file on the computer's hard drive. They are not computer programs. They only contain and transfer to the web server as much information as the users themselves have disclosed to a certain web site.

Cookies are used by your browser and by most websites to help personalise or improve your experience using the world wide web. If you wish to restrict or block the cookies which are set by Tribal's websites, or indeed any other website, you can do this through your browser settings. Restricting cookies may affect some of the functionality of this website, such as the ability to log in to password-protected areas, but most of the site will still be accessible to you.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

You can find more information about deleting and controling cookies from the website.

Tribal will not use cookies to collect personally identifiable information about you. However, in order to provide services to you within this site's extranet, it is necessary to gather information that will enable the website to personalize, improve and to operate such services. In connection with certain aspects of the Services, we may request, collect and/or display some of your Personal Information.

The table below explains the cookies we use and why.





PHP Session ID. This is a unique identifier that is automatically created when a Session starts for a given visitor.

This cookie is deleted when browser is closed.


Google Analytics randomly generated number.

We use Google Analytics to monitor traffic levels, search queries and visits to this website. 

Google Analytics stores IP address anonymously on its servers, and neither Tribal or Google associate your IP address with any personally identifiable information.

2 years


2 days


10 mins


Zenario Extranet opt-in cookie. This is set if you choose to ask this website to remember your login name.

Until you opt-out via the login screen


Zenario Extranet opt-in cookie. This is set if you choose to ask your computer to automatically log you in at this computer

Until you opt-out via the login screen


This is set if you accept our privacy policy.

3 months


Addthis widget cookie. We use Addthis to allow easy sharing of pages via social media and tracking of shares.

13 months


30 mins


Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc.

Google Analytics sets a cookie in order to evaluate your use of the Site and compile reports for us on activity on the Site to help us understand how visitors engage with the Site and track visitor interactions. Google Analytics collects information anonymously and without identifying individual visitors.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By accessing this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Analytics uses its own cookies to store information, such as what time the visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.

  • Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information
  • Learn more about how Google Analytics uses cookies


Links to other websites

This website contains hyperlinks to web sites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party web sites or any association with their operators. We do not control these web sites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any personal data about yourself.

Information choices and changes


You can contact us any time to opt-out of (a) promotional communications, (b) any new processing of your personal information that we may carry out beyond the original purpose, or (c) the transfer of your personal information outside the European Economic Area (EEA). Please note that your use of some of the website or services may be ineffective upon opt-out.


You can ask us to confirm if we are processing your information and you can ask to access the information we hold about you at any time by contacting us directly.


You can ask us to correct your personal information if it is wrong.


You can request to move your information to other companies. You may ask that we provide your information in an easily readable format.

Erase and forget

In certain situations, you can ask us to stop using your personal information or delete your information including where we no longer need it to provide our services to you.

If you wish to exercise any of these rights, please contact us at the following:

The General Manager
Greenham Lodge
Pigeons Farm Road
RG19 8XA

01635 48724

In your request, please make clear (a) what personal information is concerned, and (b) which of the above rights you would like to enforce. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practical

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting the change or deletion unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

When you receive promotional emails from us, you can also unsubscribe or opt-out by clicking the link at the bottom of any of the emails. You can’t opt-out of receiving administrative communications.

Transfer of data abroad

We do not intentionally transfer personal data outside the UK.

Of course, the Internet is made up of a large number of international connections. If you are visiting this website from a country other than the country in which our server is located (currently the UK), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this website and communicating electronically with us, you consent to these transfers.

Governing Law

This Policy forms part of our website Terms of Use and as such shall be governed by and construed in accordance with the laws of England & Wales. You agree to submit any dispute arising out of your use of this Web Site to the exclusive jurisdiction of the courts of England & Wales.

Contact information

Thank you for using, and for reviewing our Policy. We welcome your comments or questions about this Policy. If you have any feedback, we encourage you to contact our General Manager.

Greenham Lodge
Pigeons Farm Road
RG19 8XA

01635 48724


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