Terms and conditions

1. Prices

The Hearing Aid Repair Shop (UK) Limited supplies goods by reference to the published price list at the time of receipt of order. Special written price agreements between The Hearing Aid Repair Shop (UK) Limited and the customer may supersede the published price list.  Any written price agreement will lapse 12 months from the date of issue. All prices are exclusive of VAT. The Hearing Aid Repair Shop (UK) Limited reserves the right to vary prices in accordance with changes in costs and market conditions.

2. Terms of payment

Invoices are due for payment no later than 30 days following the end of the month of issue. All invoices should be checked and any disputes directed to the Accounts Department within 14 days of receipt of invoice (01635 48724 / accounts@hars.co.uk). For undisputed overdue invoices not paid in full The Hearing Aid Repair Shop (UK) Limited reserves the right to:

  • suspend future deliveries
  • discontinue price list discounts
  • charge interest on overdue accounts.

3. Payment methods

Payment will be accepted by bank transfer, cheque and debit/credit card. All payments should be accompanied by a remittance advice.

4. Title of goods

Title of goods supplied to the customer shall remain with The Hearing Aid Repair Shop (UK) Limited until full payment has been received and cleared. Until title to the goods passes to the buyer, The Hearing Aid Repair Shop (UK) Limited may repossess the goods supplied, or, should the customer have resold the goods, claim any proceeds from the resale. The proceeds from any resale transaction should be held on trust for The Hearing Aid Repair Shop (UK) Limited.

5. Delivery

Delivery of goods is subcontracted to independent specialist suppliers and subject to the subcontractor’s terms and conditions. Standard delivery is made by way of Royal Mail. The Hearing Aid Repair Shop (UK) Limited may, at its own discretion, choose an alternative delivery method. The Hearing Aid Repair Shop (UK) Limited may make alternative delivery methods available to the buyer and may charge appropriately for their service when delivery directly to a consumer or a residential address (i.e. not one belonging to an account holder) is requested, The Hearing Aid Repair Shop (UK) Limited will use a method that provides proof of delivery and pass any additional charges to an account holder. Consignment of goods to The Hearing Aid Repair Shop (UK) Limited is the responsibility of the consignee.

6. Warranty

The Hearing Aid Repair Shop (UK) Limited advises that consumers insure their hearing equipment against loss and accidental damage. The Hearing Aid Repair Shop (UK) Limited warrants that, according to its own discretion, it will either repair, or refund, any goods or services that it accepts as being defective or not in accordance with an agreed contract within the following schedule;

Hearing Instrument Repair

6 months


Warranty is assumed to commence 14 days following despatch from The Hearing Aid Repair Shop (UK) Limited unless otherwise notified.

Exclusions include but are not limited to;

  • Specific written agreements that replace standard terms and conditions, e.g. an authorised extended warranty plan.
  • Damage due to improper handling, accident, unauthorised repair, changes to ear physiology, fair wear and tear and solvents and aural secretions.
  • It does not include remake due to growth, damage, theft or loss.

7. Repair

The Hearing Aid Repair Shop (UK) Limited operates a fixed tariff repair service. Fixed tariff repair prices are designed to reduce costs to The Hearing Aid Repair Shop (UK) Limited, the buyer and the customer by reducing administration. The Hearing Aid Repair Shop (UK) Limited reserves the right to charge for quotations for repairs. The Hearing Aid Repair Shop (UK) Limited reserves the right to vary repair prices at its own discretion.