What our customers say about us

 

“Thanking you so much for your assistance, my husband is OVER THE MOON he’s in touch with the world again. He is especially pleased with the warranty...we will spread the word! ”

Mrs L Pratt

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"I would like to take this opportunity to sing the praises of HARS and commend the extraordinary skill, expertise, help and assistance which I received when I presented my problem with my digital hearing aid recently. The team immediately set out working on a practical and effective way of sorting out the problem for me, to my very great satisfaction. I congratulate them on their keen perception and prompt remedial action done in such a skillful manner. I have previously had dealings with HARS over the last approximately 15 years and there is no doubt that the present team has maintained and is maintaining HARS splendid reputation. My grateful thanks to the HARS team and appreciation of their care and consideration in solving my problem. Long may such excellence prevail."

Dr. E Bougas - Galaxidi, Greece

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"I just wanted to let you know that the hearing aid arrived back this morning and is like a brand new aid! Many thanks again for all your help and for a fantastic service. Very much appreciated."

Ian G

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"Amazing service at a reasonable price. Repaired within 48 hours with a six-month guarantee, after the manufacturer said they couldn't do it. A great find, I have recommended you far and wide. Thank you."

J Hoffman

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“This service was amazing and I congratulate you all for the wonderful example of customer service and the very pleasant way in which it was carried out. I consider it a five star plus service.”

G Breadmore

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"Amazing turnaround 48hrs. Great service from HARS. Friendly and helpful correspondence and I would highly recommend them. The only place I go to fix my hearing aids."

M Chapman

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"Wonderful service - quick, comprehensive and very cost effective - I would recommend them to any hearing aid user!"

D Hall

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"Thanks once again for all your help. If anyone says customer care doesn't exist any more, I'll tell them it's alive and well and living in Thatcham!"

N Beardsley

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"Life without hearing is difficult. Fortunately HARS provides an excellent repair service. Aids returned to me in Spain very quickly and well packaged. Cannot recommend the team at HARS highly enough. My wife also says thank you as she turns down the TV volume!"

D Brown, Spain

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“Thank you so much for your speedy and efficient service, I am now back to normal without family
having to shout or repeat their comments. I will have no hesitation in recommending your service to
others.”

C Cocker

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"Thank you for the prompt repair, and return of my hearing aid. As usual an excellent service. It's now working perfectly."

B Boxall 

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"The postwoman has just delivered my hearing aid to me. I am delighted to be hearing properly again. Thank you so much to your team for such a wonderful job in so short a time. The battery pack was a lovely surprise."

F Lee

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"Really impressed with the prompt service and attention to detail."

J K White

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"Just to let you know that I have received my hearing aid back and it's working great, if I'm honest I don't think it's worked this well in years so thanks to you and your team, highly recommended."

S May 

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"Just had my hearing aid repaired by HARS and am very pleased with the speed and efficiency of the service I received. Would definitely recommend them to anyone looking to get a hearing aid repaired."

B Cole

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"Thank you for getting my hearing aids back so quickly. Good to be able to hear that much better again. Although I had worked in the industry as a hearing aid audiologist before retiring a few years ago, I had never had occasion to use HARS for client aid repairs but I have been very impressed with your service with my own hearing aids, and I would certainly both use and recommend your services again. Please pass my thanks onto your technical staff. "

G Henderson

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"I am delighted with the service I received and indeed with the repairs well done, You have restored my faith in human nature. I have had problem hearing for over 50 years and it is so refreshing to find a company who truly put the customer first. Many thanks."

J Clarke

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"I am delighted to state that HARS must be one of the very best companies to deal with. I sent my hearing aid for repair and I received it back within 48 hours, in perfect order. Fantastic service. Well done. Use HARS, I recommend very highly."

Dr. H S

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"The hearing aid arrived today! One week turn round from France - amazing! Fantastic price and excellent service! Thank you so much for your excellent, helpful and inexpensive service, I will recommend you everyone I know. You have saved my sanity and the last of my savings!"

A Howie, France

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I have a pair of Phonak hearing aids, and after 6 years, one had developed an intermittent fault. I was beginning to resign myself to having to buy a new set. I found this website, sent off the hearing aid on Tuesday, and received it back, working perfectly, on Saturday! This entailed a call telling me that a part needed replacing, which I authorised. The service is fantastic, and I really couldn't believe how quick it was!

D Sendrove

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Just a quick note to let you know that our lovely smiley Postie delivered mums' hearing aids safe and sound a few minutes ago.  Needless to say, she is chuffed to little apples!!  Many thanks once again.  I hope a little of our sunshine arrives with this email, as you have certainly brightened up mums' day.

Lynne, France

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Just received my hearing aid back in super fast time, fits like a glove with a quality repair. Great service and price especially as my supplier could only advise me to buy a new one at £1,800 and claim on my insurance as they could not repair it! Once again many thanks.

R Homer

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Thank you so much for a very efficient repair and your welcoming professionalism.  Much appreciated.
Lynne, France

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Thank you so much for the professional customer service and the excellent job your team did on my Starkey AMP, it's even better now than when I first got it. (P.S. I have just given you five stars and an excellent review on Google+ reviews - 'First rate service from Tessa and the team at HARS, highly recommended.')

Phil

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"Thank you for the repair to my hearing aid and for the speedy service. I was told it could not be repaired but was offered a new one at £2000 so you can see why I am indebted to you."

J Hilton

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"Thank you once again for the prompt and helpful service you provided. Both our lives are going to be significantly enhanced by my husband having both hearing aids."

J and R. Pitts, Spain

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"The hearing aids arrived today! They are really loud, didn't realise how much I was missing! They are very clear and sound much like my current aids but are more powerful. So happy and excited. I have so much gratitude to you for finding them and for getting them to me so quickly. I have tried for years to find analogue aids. I cannot even put into words how thankful I am to you."

D. Hughes, Australia

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"Thank you so much for the prompt and brilliant repair of my hearing aid, which I received back this morning. My hearing aid provider had said it was beyond repair and I needed to buy a new pair of aids. Not having to do so at present – is wonderful. I am really pleased with the service received from yourselves."

J. Fountain

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"Aid back. All working well. In fact, better than when NEW (really, since receiver guard is finally in place). Fast, cost effective, clear fast comms - you guys did really great and I'm very pleased. Happy to come back / recommend you."

L. Jowitt

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"The wonderful team at HARS have excelled once again! I posted my ancient and dead spare hearing aid to them on Wednesday and it back on Friday at mid day, perfectly and securely packed. The aid now works a treat. Brilliant service, great team and highly recommended."

C. Wild

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"I just wanted to take this opportunity to express my sincere thanks to you and the team for repairing my hearing aid quickly, efficiently and with short turnaround time. I  would certainly recommend you to my deaf friends as well as using you again in the future."                                                                                                            

T. Martin, Walsall

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"Thank you so much for the astoundingly speedy service of the repair of my hearing aid. Posted to you on Monday afternoon and received, repaired, by me on Wednesday morning! I am very grateful as in the meantime I had to use my very inadequate NHS hearing aid. Thank you again." 

Mrs B H

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"Thank you, thank you, thank you very much for your excellent service. The repair and return services should be measured in hours rather than days, which took 70 hours for the aid to return! Thank you again."

Mr D.V, Kent

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"I am so satisfied with the outcome of the repair of my hearing aid, I am truly amazed. It sounds like never before! The postage was also fast and efficient. Thank you for your excellent services, I will be sending my left hearing aid to you to have it cleaned and checked as well."

Mr M.T, Crawley

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" Thank you! I have had an excellent service and very fast turnaround of my hearing aid.  The administrator Tessa, who wasn't well, went out to her way to assist in speeding up the repair of my hearing aid she was very polite and courteous. I feel that a 3 day turnaround is fantastic service and once again would like to thank you all. It’s not the first time I have used you and certainly won't be the last. I would recommend any one to use you for such excellent service." 

Mr J, Kent

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" I can't thank you enough. Exceptional service, wonderfully understanding conversations and unbeatable pricing! You have a customer for life!" 

Mr D, Mottram

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"I just wanted to express my thanks at how quick you got my hearing aids repaired and back to me. Amazing service. Relieved to know there is somewhere to repair my aid when needed." 

Mrs C

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"Excellent, excellent, excellent - excellent customer servicing, excellent repair (aid as good as new), excellent price. Will recommend you to my audiologist and friends, top class operation." 

Mr T.C, Cheshire

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"What a service you have, Your customer service is second to none that I have ever had from anyone else in my life. I am now 79 years of age. Broken hearing aid sent to you Mon 8th August, repaired by you and received back to me, and wearing again Thursday 11.am 11th Aug.  Many thanks to you and your staff they are a credit to your company in this day and age. Thanks Again." 

Mrs P.R, London

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"I am amazed delighted at the speed with which HARS repaired and turned round my defective hearing aid  and consider that the additional charge for 24hr service in my case was money well spent.That your technician had the spare part for the remote control was an added bonus." 

Mr JC, Dunlop

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"Many many thanks for a speedy and excellent repair service, the aid was sent to you on Monday and was returned to me fully working as new on the Friday. Very highly recommended!! Thank you again it was a pleasure to do business with you." 

Mrs B.C